Contact
Chat with a real person.
We respond to every email, usually within one business day. Choose the inbox below that matches your question — it reaches the right team faster.
Where to reach us
Orders, returns, help
[email protected] — replies within 24 hours, often same day. Include your order number if available.
Press & media
[email protected] — for interviews, samples, or comment requests. Include outlet + deadline.
Partnerships & wholesale
[email protected] — for boutiques, gift shops, B2B inquiries, and event collaborations.
Privacy & legal
[email protected] / [email protected] — data requests and contractual matters.
What to expect
Reply time, business days
Real humans, no chatbots
Languages supported
Address
Virallemon / VRL Group, LLC
256 Hayes Street, Suite 7 San Francisco, CA 94102 United States
We don't take walk-ins (the warehouse is unmarked, on purpose), but mail reaches us at this address.
Looking for self-serve help? Most questions are covered on the FAQ page — shipping, sizing, warranty, materials, returns. If something's missing, email us; we add new questions weekly.